BINDING NATURE OF THE BOOKING
Every booking is binding. Upon receipt of payment, an exclusive time slot is reserved for the respective service in accordance with Intensia’s time resources.

SCHEDULING AND AVAILABILITY
Regular scheduling takes place Monday to Friday with start times between 10:00 AM and 6:00 PM. For online session inquiries, please provide no fewer than 3 preferred dates with a lead time of at least 14 days. Intensia will propose the best possible options based on current availability. The final dates for the reserved time slot will be confirmed in writing after receipt of payment.

INFORMATION SUBMISSION AND REMINDER POLICIES
It is the sole responsibility of the participants to submit all information or links required for the online sessions via email to contact@intensia.international within 7 days of successful booking, stating the date and time of the upcoming appointment. No reminders will be sent by Intensia. If no submission is made, or if it does not arrive in time, the booked time slot will be conducted under these circumstances without any entitlement to a refund or rescheduling.

SAFETY NOTICE
For security reasons, no file attachments or downloads will be accepted. Only streaming links are permitted.

USAGE RIGHTS AND CONFIDENTIALITY
The unauthorized recording, distribution, or reproduction of online sessions, as well as all provided materials, is strictly prohibited. Any feedback, whether written or verbal, is solely intended for internal, personal musical development. Under no circumstances are clients permitted to publish, share, or use this feedback as a reference, testimonial, or public endorsement. Any public use or external reference without explicit prior written permission is strictly prohibited.

COMMUNICATION AND TECHNICAL REQUIREMENTS
Online sessions take place via WhatsApp call or FaceTime. A valid mobile phone number is required for contact and execution. By booking a session, participants agree to communication via these platforms. It is the responsibility of the clients to ensure the technical requirements are met. This includes a stable internet connection, a video-capable device with sufficient battery life, an environment that is as quiet as possible, and, if necessary, headphones for better clarity.

EXCLUSION OF CANCELLATIONS, MULTIPLE RESCHEDULINGS, AND REFUNDS
All services are excluded from refunds, as they involve bindingly reserved time slots. A session can be rescheduled once, provided the request is made at least 5 business days in advance. In the event of a short-notice or a subsequent rescheduling request, the appointment and the paid fee will be forfeited. If the client does not appear for the agreed appointment without having rescheduled it in advance according to the guidelines, the session is considered completed. There is no entitlement to a replacement date or monetary compensation. Should Intensia be unable to conduct the agreed session for an important reason, an alternative date will be offered.

EXPERTISE AND ARTISTIC EVALUATION
All feedback and sessions are based on professional expertise, years of experience, and a subjective artistic assessment. The services consist of providing a qualified professional opinion and do not guarantee any specific emotional or commercial success. By booking, participants acknowledge that payment is made for the evaluation according to Intensia’s expert profile, which may differ from the clients’ self-perception. Dissatisfaction with the professional advice or the manner of the feedback does not entitle the client to a refund or compensation. Every evaluation or opinion is final at the time of expression and reflects the current state of the work or performance. There is no entitlement to revisions or further adjustments due to personal disagreements.

LIABILITY DISCLAIMER
Any provided impulses, suggestions, exercises, approaches or information are to be understood as pure recommendations based on personal experience. The responsibility for the execution as well as the assessment of one’s own physical and mental condition and capacity lies entirely with the participant. Any shared insights or personal experiences never constitute medical advice, diagnosis, or treatment, and do not replace the consultation or care with physicians or healthcare professionals. Any liability for the services provided by Intensia is excluded. By submitting inquiries, making bookings, participating or interacting with Intensia, you assume all risk and recognize this disclaimer.