PAYMENT
Fees are processed exclusively in advance via bank transfer. The necessary details will be provided as soon as the booking request has been confirmed.

BINDING NATURE OF THE BOOKING
Every booking is binding. Upon receipt of payment, an exclusive time slot is reserved for the respective service in accordance with Intensia’s time resources.

PROCESSING TIME, SCHEDULING, AND AVAILABILITY
The processing time for written feedback is approximately 2 weeks. This period begins only after confirmed receipt of payment and full receipt of all required documents. For online session inquiries, please provide no fewer than 3 preferred dates with a lead time of at least 14 days. Training sessions generally take place Monday to Friday between 10:00 AM and 8:00 PM. Final dates will be confirmed individually after receipt of payment.

INFORMATION SUBMISSION, DEADLINES, AND PROCESSING
All documents required for the execution of the service (e.g., streaming links, lyrics, genre details, project vision, creative goals) must be submitted via email to contact@intensia.international within 7 days of the booking date. Please use the corresponding service (Lyrics/Demo/Song-Check) plus the project name as the subject line, or state the date and time of the upcoming online session. Non-compliance with this deadline results in the forfeiture of the reserved time slot for written feedback services, and no further claims shall exist. If no submission is made for online sessions, or if it does not arrive in time, the booked time slot will be conducted under these circumstances without any entitlement to a refund or rescheduling. It is the sole responsibility of the participants to provide all required materials or information within the specified timeframe. No reminders will be sent by Intensia.

SAFETY NOTICE
For security reasons, no file attachments or downloads will be accepted. Only streaming links are permitted.

USAGE RIGHTS AND CONFIDENTIALITY
The unauthorized recording, distribution, or reproduction of online sessions, as well as all provided materials, is strictly prohibited. Any feedback, whether written or verbal, is solely intended for internal, personal musical development. Under no circumstances are clients permitted to publish, share, or use this feedback as a reference, testimonial, or public endorsement. Any public use or external reference without explicit prior written permission is strictly prohibited.

COMMUNICATION AND TECHNICAL REQUIREMENTS
Online sessions take place via WhatsApp call or FaceTime. A valid mobile phone number is required for contact and execution. By booking a session, participants agree to communication via these platforms. It is the responsibility of the clients to ensure the technical requirements are met. This includes a stable internet connection, a video-capable device with sufficient battery life, an environment that is as quiet as possible, and, if necessary, headphones for better clarity.

EXCLUSION OF CANCELLATIONS, MULTIPLE RESCHEDULINGS, AND REFUNDS
All services are excluded from refunds, as the fee covers the professional evaluation as well as the reserved time slot. A session can be rescheduled once, provided the request is made in writing at least 5 business days in advance. In the event of a short-notice or a subsequent rescheduling request, the appointment and the paid fee will be forfeited. If clients do not appear for the agreed appointment without having rescheduled it in advance according to the guidelines, the session is considered completed. There is no entitlement to a replacement date or monetary compensation. Should Intensia be unable to conduct the agreed session for an important reason, an alternative date will be offered.

EXPERTISE AND ARTISTIC EVALUATION
All feedback and sessions are based on professional expertise, years of experience, and a subjective artistic assessment. The services consist of providing a qualified professional opinion and do not guarantee any specific emotional or commercial success. By booking, participants acknowledge that payment is made for the evaluation according to Intensia’s expert profile, which may differ from the clients’ self-perception. Dissatisfaction with the professional advice or the manner of the feedback does not entitle the client to a refund or compensation. Every evaluation or opinion is final at the time of expression and reflects the current state of the work or performance. There is no entitlement to revisions or further adjustments due to personal disagreements.

LIABILITY DISCLAIMER
The provided impulses, exercises, and approaches are to be understood as recommendations. The responsibility for the execution as well as the assessment of one’s own physical condition and capacity lies entirely with the participant. Any liability for the services provided by Intensia is excluded.