PAYMENT
Payment is required in advance via bank transfer. The details will be provided once the booking request has been confirmed.

FINALITY OF BOOKING
A booking is binding. Upon receipt of payment, a dedicated time slot within the label’s production schedule is reserved.

NO-REFUND & NO-REMINDER POLICY
There are no refunds or cancellations. It is the sole responsibility of the client to provide all required materials within the specified timeframe. No reminders will be sent by Intensia. If the client fails to submit the materials, the production slot expires without any claim to a refund or rescheduling.

SUBMISSION DETAILS AND DEADLINE
All required materials (e.g. streaming links, lyrics, genre details, project vision, creative intent) must be provided within 7 days of the booking date per email to contact@intensia.international using the subject line that applies to the required feedback service Lyrics/Demo/Song Check plus Project Name. Failure to meet this deadline results in the forfeiture of the slot.

STRICT USAGE PROHIBITIONS & DISCLAIMER
Unauthorized recording, distribution, or reproduction of online sessions and any provided materials is strictly prohibited. All feedback, whether written or verbal is strictly for internal, personal musical development only. Under no circumstances is the client permitted to publish, share, or use this feedback as a reference, recommendation, or endorsement. Any public use or external reference is strictly prohibited.

SECURITY NOTE
For security reasons, no attachments or file downloads are accepted. Only streaming links are permitted.

PROCESSING TIME AND AVAILABILITY
For written feedback services, the processing time is approximately 2 weeks, beginning only after both the payment has been confirmed and all required materials have been received. For Online Sessions inquiries, please provide at least 3 preferred dates with a minimum of 14 days’ notice. Trainings are generally scheduled Monday to Friday with a start time between 10:00 am and 18:00 pm. Final dates for the scheduled slot will be confirmed individually upon receipt of payment.

COMMUNICATION AND TECHNICAL REQUIREMENTS
Online Sessions are held via WhatsApp Call oder FaceTime. A valid mobile phone number is required for contact and sessions. By booking a session, the client agrees to communication and contact through these platforms. The client is responsible for ensuring all technical requirements are met on their end. This includes a stable internet connection, a video-capable device with sufficient battery, a surrounding environment as quiet as possible, and headphones if needed for better clarity and understanding.

CANCELLATION, RESCHEDULING AND NO-REFUND POLICY
All services are non-refundable as the fee covers the professional assessment and time reserved for the specific slot. A session can be rescheduled once provided the request ist made at least 5 business days in advance. If a rescheduling request is made later or for a second time the slot and the fee are forfeited. If the client fails to attend a scheduled session without prior notice as per rescheduling policy the session is considered complete and there is no entitlement to a replacement date or refund.

PROFESSIONAL EVALUATION AND FINALITY OF OPINION
All feedback and sessions are based on professional expertise, experience and subjective artistic assessment. The services consist of providing a qualified opinion and does not guarantee a specific emotional or commercial outcome. By booking the client acknowledges that they are paying for the evaluation according to Intensia’s expert profile which may differ from the client self-perception. Dissatisfaction with the professional advice or the nature of the feedback provided does not entitle the client to a refund or a compensation. Any evaluation or opinion is final at the time it is expressed and reflects the current state of the work or performance. There is no entitlement to revisions or further adjustments based on personal disagreement.